Shipping Information
We ship worldwide from our partner facilities in Asia. Below is a detailed breakdown of shipping options, estimated delivery times, and costs for each region.
United States & Canada
| Method | Estimated Delivery | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 10-18 business days | Free for orders over $49 | Yes |
| Standard Shipping (under $49) | 10-18 business days | $5.99 | Yes |
| Express Shipping | 5-10 business days | $14.99 | Yes |
Note: No customs duty for orders under $800 USD (US de minimis threshold). Canadian orders may be subject to GST/HST.
Europe (UK, EU, Norway, Switzerland)
| Method | Estimated Delivery | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 12-22 business days | Free for orders over €45 | Yes |
| Standard Shipping (under €45) | 12-22 business days | €6.99 | Yes |
| Express Shipping | 6-12 business days | €18.99 | Yes |
Note: EU orders under €150 may be subject to VAT (collected at checkout via IOSS where applicable). UK orders may be subject to VAT.
Southeast Asia (Thailand, Singapore, Malaysia, Vietnam, Indonesia, Philippines)
| Method | Estimated Delivery | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-12 business days | Free for orders over $35 | Yes |
| Standard Shipping (under $35) | 5-12 business days | $3.99 | Yes |
| Express Shipping | 3-6 business days | $8.99 | Yes |
Note: Local warehouse available for Thailand — 2-4 day delivery for in-stock items. No customs duty for ASEAN-origin goods.
Australia & New Zealand
| Method | Estimated Delivery | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 10-20 business days | Free for orders over AUD 69 | Yes |
| Standard Shipping (under AUD 69) | 10-20 business days | AUD 9.99 | Yes |
| Express Shipping | 5-10 business days | AUD 19.99 | Yes |
Note: Australian orders may be subject to GST for orders over AUD 1,000.
Rest of World (Latin America, Middle East, Africa, South Asia)
| Method | Estimated Delivery | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 15-30 business days | $9.99 | Yes (limited for some countries) |
| Express Shipping | 7-14 business days | $24.99 | Yes |
Note: Customs duties and import taxes may apply depending on destination country. These are the responsibility of the buyer.
Order Processing
- Orders are processed within 1-3 business days (excluding weekends and holidays)
- You will receive a confirmation email with tracking number once your order ships
- Tracking may take 24-48 hours to update after shipment
Customs & Import Duties
International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at [email protected] with your order number. We will work with the carrier to locate your package and resolve the issue.
Returns Due to Shipping Issues
If a package is returned to us due to an incorrect address provided by the customer, a redelivery fee may apply. If the package is returned due to a shipping error on our part, we will resend it at no additional cost.